Additional Rules and Regulations

Payment Method

We value our customers and strive to make our payment process as simple and convenient as possible. To this end, we accept a variety of payment methods including all major credit cards - American Express, VISA, Master Card, and Discover - as well as PayPal, Shop Pay, Google Pay, Apple Pay, Meta Pay, and Venmo.

We are committed to making sure that your information is kept secure during the payment process. Our website uses Secure Socket Layer (SSL) technology to ensure that your payment and personal information is encrypted and protected.

If you have any questions or concerns about our payment process or any other aspect of our services, please do not hesitate to contact us at sales@esunwear.com. We want to make sure that your experience with us is a positive one that you will remember.

Pricing

At eSunWear.com, we understand the importance of transparency in our pricing policies. However, due to the complexity of our pricing structure, we are unable to confirm the price of an item until after the order is placed. We apologize for any inconvenience this may cause.

Please be aware that pricing errors may occur from time to time, and eSunWear.com reserves the right to cancel any orders containing such mistakes, with no further obligations to you, even after your receipt of an order confirmation or shipping notice from us. If such an error occurs, we may contact you for further instructions or cancel your order and notify you of such cancellation.

Please note that the prices for our products are subject to change according to mark down and promotional scheduling. Additionally, prices for products may vary between our website and our physical retail stores.

At eSunWear.com, we strive to make your shopping experience as seamless and enjoyable as possible. If you have any questions or concerns regarding our pricing policies, please do not hesitate to contact our customer service team at sales@esunwear.com for assistance.

Price Match Policy

At eSunWear.com, we are committed to offering our customers the best possible prices for their favorite products. In order to ensure that our customers are getting the best value for their money, we offer a Price Match Guarantee.

If you find a lower price for the same product on a competitor's website, simply email us the competitor's offer and we will price match it up to 15%. Please note that we only respond by email (sales@esunwear.com) after the price has been verified.

To qualify for a price match, the product must be a matching brand, style, and color, and must be currently in stock at the online retailer's website and on eSunWear.com at the time of the price match request.

Please be aware that we cannot price-match any offer after your order has already been placed with us. Additionally, we do not offer price matching from Thanksgiving Day through the Monday after Thanksgiving (Cyber Monday).

Finally, we reserve the right to not price match our online prices to our physical retail stores' prices.

We hope that our Price Match Guarantee gives you added confidence when shopping with eSunWear.com. Should you have any questions or concerns regarding our pricing match policy, please do not hesitate to contact us at sales@esunwear.com.

Promotions & Discounts

At eSunWear.com, we believe in offering our valued customers with promotional codes and discount offers to show our appreciation for their loyalty and support. However, we want to ensure that these promotions are fair and legal and don't create any inconvenience for our customers. Therefore, we have developed the following policy regarding our promotional codes and discounts:

Expiry and Discontinuation: Our promotional codes are limited in nature and may expire or discontinue without notice. Customers should check the expiration date before using the promotional code to avoid disappointment.

Void where Prohibited by Law: Our promotional codes are subject to all applicable laws. If a promotional code is prohibited by law, we reserve the right to cancel the promotional code or change the offer to comply with the law.

Prohibition against Copying and Selling: Our promotional codes are not permitted to be copied, sold, or otherwise offered. Any unauthorized use will be considered fraud, and legal action may be taken.

Non-Redeemable for Cash: Our promotional codes are not redeemable for cash and will not be replaced if lost, stolen, or damaged. The promotional code must be used at the time of purchase to enjoy the discount.

Cancellation or Change: We reserve the right to cancel or change any promotional offer or discount at any time for any reason without prior notice.

Limited to One Promotion at a Time: Multiple promotional offers cannot be combined. Each promotional code is subject to its specific terms and conditions.

Online and In-store Limitations: Our online promotional codes cannot be redeemed at our physical retail stores. Similarly, our in-store promotions and discounts are not valid for online purchases.

COVID-19 Prevention Policy

At eSunWear.com, we believe that the health and safety of our workers and customers is our top priority. As such, we have developed a COVID-19 prevention policy to ensure that we are doing everything in our power to mitigate the potential for transmission of COVID-19 in our workplaces and communities.

To achieve this goal, we have implemented the following measures:

Hygiene and respiratory etiquette: All workers and customers must practice regular handwashing and coughing/sneezing etiquette. Hand sanitizers and tissues will be provided in all work and customer areas.

Engineering and administrative controls for social distancing: We have implemented measures for maintaining a 6-foot distance between individuals, including rearranging workspaces and customer areas, and limiting the number of workers and customers in a given area.

Cleaning, disinfecting, decontamination, and ventilation: We have established cleaning protocols for all areas of the workplace and customer areas, including frequent disinfection of high-touch surfaces. Adequate ventilation has been established based on CDC and Florida Department of Health guidelines.

Prompt identification and isolation of sick persons: We have established protocols for identifying and isolating sick workers or customers in order to prevent transmission within the workplace.

Management and necessary supervision: Managers and supervisors are responsible for ensuring the effective implementation of our COVID-19 prevention policy, including conducting regular training and monitoring compliance.

Protection and controls for pick-up, drop-off, and delivery: We have established protocols for minimizing contact during pick-up, drop-off, and delivery of products by implementing contactless delivery and curbside pick-up.

By following the guidelines outlined in this policy, we believe that we can maintain a safe and healthy workplace for all. We encourage everyone to follow these guidelines as we work together to prevent the spread of COVID-19.