FREE Shipping on Orders Over $100

Customer Service

 
Shipping & Delivery

Orders are processed Monday thru Friday. Most orders are processed within one business day.

 

Our Shipping Methods:

USPS Priority Mail - Delivery in 3 to 4 business days in most cases inside the U.S.

USPS Priority Mail Express - Overnight delivery to most U.S. locations. When shipping Express mail, a signature is required at delivery.

USPS Priority Mail International - For all shipments outside the U.S.

 

We offer Free Priority Mail shipping on domestic orders over $100.

 

INTERNATIONAL DELIVERIES ONLY

Please note that all shipments outside the U.S. may be subject to Import Duty / Tax / VAT which are levied once a shipment reaches your country.

As we have no control over these charges and cannot predict what they may be, additional charges for customs clearance must be paid by the recipient of the parcel. Such charges are not included in the purchase price. We will not be responsible for the payment of any Import Duty / Tax / VAT under any circumstances.

We are not able to offer the shipping refund for returned goods which are returned because the customer wishes to avoid paying any customs duties imposed. Only the cost of the purchased items will be refunded.

Customs policies vary widely from country to country and customs duties are not always applied. Each country has its own rules for determining whether Import Duty / Tax / VAT will apply. Therefore we ask that you contact your local customs/import/mail departments for rates before you place an order to avoid any surprises.

We cannot guarantee that items will not be subject to random checks and cause associated delays and charges. We are not responsible for any delays caused by destination customs clearance processes.

 

Privacy & Security

Your payment and personal information are always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.

 

Returns & Replacements

Pack the products and the original packing slip and send using a traceable insured mail service. Send return products to:

 

EsunWear

5135 International Dr. Suite 13

Orlando - FL 32819

 

Merchandise must be returned within 30 consecutive days (45 consecutive days for international customers) of the order date for credit back to the original method of payment per the invoice. Customers with returns received after that will receive store credit. Store credits will be issued for merchandise returned up to 60 consecutive days after the purchase date. After 60 days merchandise can not be returned.

Products must be in their original conditions: brand-new, unused, unworn, unwashed with the original tags attached and protective panty liner strip intact. Damaging the merchandise by opening the package with any kind of sharp material will void the possibility of any refund. Unfortunately, we cannot accept merchandise that has been worn, washed, or damaged due to non-proper care or excessive use. Please note that swimwear can deteriorate in heavily chlorinated water.

We will notify you by email once your return has been processed. Only the cost of the purchased items will be refunded. Please allow 10 business days for the credit to appear. If it did not appear please contact us and we will be glad to assist you.

Returned merchandise lost or damaged in transit will be the responsibility of the customer. We recommend using an insured service with tracking information. The shipping of returns is the responsibility of the customer.

 

Payment Method

We accept all major credit cards: American Express, VISA, Master Card, Discover, and PayPal.

 

 
Pricing

eSunWear.com cannot confirm the price of an item until after your order is placed. Pricing errors may occur and we reserve the right to cancel any orders containing any mistake, with no further obligations to you, even after your receipt of an order confirmation or shipping notice from us. eSunWear may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation.

Prices at eSunWear.com are subject to change according to markdown and promotional scheduling.

Pricing for products may vary between our website and our Stores.

 

 
Price Match Policy

We will price match guarantee our price up to 10% if you email us competitors offer. We will respond by email after the price has been verified.

Product must be a matching brand, style, and color to qualify and it must be currently in-stock at the online retailer's website and on eSunWear.com at the time of the price match request.

eSunWear.com will not Price Match from Thanksgiving Day through the Monday after Thanksgiving (Cyber-Monday).

eSunWear reserves the right to not price match our online prices to our stores' prices.

 

 
Promotions & Discounts

Promotional codes are limited in nature and may expire or discontinue or without notice. Promotional codes are void where prohibited by law. Promotional codes may not be copied, sold, or otherwise offered. They are not redeemable for cash and are subject to cancellation or change at any time for any reason.

Multiple promotional offers may not be combined.

Online Promotional Code cannot be redeemed at eSunWear stores.